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| 1. Introduction to Business Why companies are in business and how individuals are like miniature businesses.
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4. Financing the Business What we own, what we owe, and what is ours as a company. The Balance Sheet.
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| 2. Serving Our Customers Where sales come from and what affects them. The force of competition
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5. Measuring the Business The different ways we measure the financial results of the firm.
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| 3. Operating the Business Sales minus costs equal profits. Types of costs and measures of profits. The Income Statement.
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6. Managing Our Resources How we track our critical numbers and decide which investments to make.
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